Yet ANOTHER Truly Terrible Dealer Experience within 24hrs

"sellphones2493" (sellphones2493) 10/29/2014 at 16:15 • Filed to: None

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So I posted earlier today about my off-putting !!!error: Indecipherable SUB-paragraph formatting!!! here in Connecticut. While I thought I just had bad luck, I just had one even worse. Bad enough I gave the salesguy a fake phone number and didn't take his card when offered.

Unlike the Mazda, I'm gonna give the name of the dealer (although it has been figured out already what Mazda Dealer I was at).

Today, at around 2pm I walked in to my local VW Dealer, Montesi VW . As it was midday, they were empty. The salesguy was standing and made eye contact me as he ate his apple. He didn't shake my hand, he didn't stop chewing his apple, rather just asked me "what are you here for?"

I said I'm potentially interested in leasing a CC or buying a new Jetta TDI (I would have just built them online, but since VW no longer lets you build cars, I had to go to the dealer - I guess their new shitty website works). He pointed at what he thought was a Jetta on the showroom floor. Unbeknownst to him, he was pointing at a Passat , not a Jetta.

I corrected him, and then he started showing me a Jetta (he completely overlooked the CC). He opened the door to the Jetta on the showroom floor for me to get into. I told him I didn't want to see this one - because it's a GLI. The GLI and the Jetta TDI are pretty much different cars. He said that they're pretty much the same. I guess I should have just ignored the heavily bolstered black leather with red-stitching, the flat bottom steering wheel, and the plethora of other differences between a GLI and Jetta TDI...

We went out back, and he said to walk the lot while he finds the key to the single manual 2015 Jetta they had. I waited over 10 minutes for him to get the key. Then it took him/us another 10 minutes to actually find the car (keep in mind he was still eating an apple).

We found it and it was wrapped in plastic. He let me sit in it, which really didn't do much good, since literally everything was covered in plastic. At this point, I still don't know his name, he doesn't know mine, what I'm looking for or anything.

He got in the Jetta, drove it about 20 feet (I have no clue at this point what he's doing), then he stops it, and reverses back into the spot.

He says to me he can get it prepped and to come back in an hour or so. We went to his desk, and he asked me for my info. What I gave him was completely incorrect.

I then proceeded to run walk out of the dealer, refusing to look back.

I don't know if this guy was under the influence of something or what, but this was quite possibly the worst experience I've ever had at a dealer.

On a positive note, I went to two dealers afterwards and had amazing experiences. Shout out to BMW of North Haven and Executive Acura , both in North Haven, CT for being places I'd like to give $25k+ to.

Azhlynne > sellphones2493 10/31/2014 at 10:35

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A few years ago we owned a Ford Windstar minivan. It developed a small problem so we took it to our local Ford dealership for service. When we got the van back, it had even more problems than when we took it in. Finally the van quit and we had to have it towed back to the dealership. They again "fixed" it for us. At this point the fun really began.

We lost ALL lights on the vehicle. ALL of them. No interior lights, no turn signals, no brrak lights. Further, every time the thing shifted into third gear the engine quit. The engine stopped working. While we were driving. So back to the dealership we went because we are slow learners and screw finding someplace else. The pulled the dash apart trying to find the reason for the electrical problem and decided we needed a whole new dashboard for $700.00.

"Will this fix the problem?"

"I dunno. Maybe."

"Well we don't want to spend $700.00 on a dashboard if it isn't going to fix the problem."

"It might fix it, though."

Finally after several days of back and forth a salesman called us and told us they could not fix the minivan. He told us the service department said that the van was only good for parts and that he was "willing" to give us $1500.00 as trade in on it, even though "it isn't worth that, I am trying to really help you here. All we are going to do with it is send it to an auction for parts."

So my husband ended up buying a Ranger from them and we thought everything was over.

Fast forward two days to when I step out of my house, glance down the street and see an incredibly familiar black Ford Windstar sitting in my neighbor's driveway.

Out of everywhere in the world this vehicle could be, there it was. My minivan. Two driveways down my street. Wow. WTH?

My husband and I went to the neighbor's house and confirmed that this really was my van. She went on to tell us that her sister had seen it on the lot at the dealership and was test driving it when suddenly....she had no lights and the motor cut off while she was driving it. She parked it in our neighbor's driveway because she was afraid to drive it any further.

I told her about all the problems we'd had with the van and then we returned home. I looked on the dealership's website and found my van listed for sale with an $8600.00 price tag on it. They hadn't fixed it, just put it back together and then put it out on the lot.

I contacted Ford Corp. and all they were worried about was that the dealership was selling an uncertified vehicle. That was the last Ford my husband has/will ever buy.